Frequently Asked Questions

Covid-19 Position Statement

Caring for you is our primary motivation for being your physiotherapist. With that in mind we want to share some information with you about the clinic and
The good news:
We are a low volume meeting place – no big crowds here
We are taking every recommended precaution against the virus
With hygiene we are doing as we always do: e.g. wiping down surfaces, any team member who is sick is staying home, providing you with cleansing products.
We do ask you to let us know if you have recently returned from overseas or if you have any flu like symptoms including a fever or cough or have been in contact with someone with Covid 19.
And remember:    WE ARE IN THIS TOGETHER
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Do I need a Doctors referral?

We are all qualified and state registered to treat patients without medical referral. If you are able to claim a rebate for physiotherapy services from a private health fund, this is possible without a medical referral.

A medical referral from your general practitioner is necessary only if:

  • You have been injured at work and your case is being managed by Workcover.
  • Your treatment is covered by Veterans Affairs.
  • You are claiming your treatment expenses from a 3rd party claim through CTP.

What should I expect at my first consultation?

Your physiotherapist will discuss the history relating to your pain and ask lots of relevant questions. We aim to fully understand your story and what you hope to achieve from your treatment.

We then do a comprehensive and specific physical assessment to determine the cause of your complaint.

We will discuss the outcome of this assessment with you and outline what our recommended treatment plan would entail.

Once we have agreed on the plan we will begin treatment. This usually involves some manual treatment, education and exercise therapy.

Can I claim a rebate for my physiotherapy treatment or exercise class?

If you have private health cover and subscribe to the “extras” cover you should be eligible to claim part of you r treatment fee. There are many different schemes and you are best advised to check your level of cover with your insurer

If you are covered, most health funds are online with HICAPS. It allows you to claim your health fund rebate at our clinic, leaving only the gap to pay. You will need to bring your health fund card with you.

Private physiotherapy is only rebatable through the Medicare system if you have a GP management plan.

How long does an appointment take?

For each treatment you have 30mins of your physiotherapist’s time dedicated to you. If you have 2 injury areas or a complicated or chronic problem we recommend you book a 60 minute appointment. If you are unsure what length of time to book, our reception staff can help you at the time of booking.

What should I wear?

This depends on your condition and your comfort is important to us. For neck problems your physiotherapist will require you to remove your shirt. For back conditions or leg injuries the physiotherapist is likely to ask you to wear shorts. Shorts can be provided or you may wish to bring your own. Pilates exercises and Physioform classes are best done in gym or loose comfortable clothing, you will not need shoes.

Is there a waiting list?

No. An appointment is usually available within 24 hours.

Is car parking available?

We have been provided a limited 8 undercover parking spaces for your appointment time, as you will see we are in high demand for services and at times spaces fill up fast. If there is a possibility that you can make it via drop off or walk or other arrangements can save you and others the challenge of needing to find alternative parking.
We are on the ground level and you will need to negotiate some stairs at the front of the building. We do have ramp access, if you require this please let our reception staff know.


We are a private billing practice and our current fee schedule is available at reception. We are very happy to discuss this when you call. Payment is required on the day of your appointment and can be made by cash, EFTPOS or credit card. We can process your Health Fund rebate immediately so you only pay the gap.

We offer 30 minute and 60 minute appointments depending on the complexity of your condition. Our front desk staff will help you with selecting the best session time for you.

Exercise Classes: Physioform incorporating Clinical Pilates: These can be paid in group packs or on a casual basis

To assist with Practice business operations a gap fee is applied to the bulk billing  for the following groups:

  • Chronic Disease Management Plan or EPC via Medicare
  • Workcover
  • Compulsory Third Party – CTP
  • Department of Veterans Affairs – DVA

Please let our administration staff know if you are planning to use these forms of payment.